The NeoCloud Global Account Manager (GAM) ) is accountable for the worldwide Services business performance of assigned strategic accounts, including all associated Services KPIs: Services Order Intake, Recurring Order Intake, Digital Impact, Saturation Plan deployment and Services Ratio; Success is achieved through leadership, influence, alignment and execution with Regional and Country organizations.Key ResponsibilitiesBusiness Growth & Account DevelopmentDrive customer lifecycle value by maximizing installed base penetration, recurring revenue expansion, renewal rates and adoption of digital services solutions.Monitor and drive the overall Services performance of assigned accounts, ensuring achievement of Order Intake, Recurring Revenue, Digital Impact, Services Ratio, Saturation Plan and profitability objectives.Identify and qualify short-term opportunities that generate rapid business impact and contribute to return on investment.Own the executive Services relationship strategy for the account,



establishing trusted advisor status with customer executives and coordinating executive-to-executive engagement across Schneider Electric.Act as the primary escalation point for global commercial, organizational and customer issues impacting account performance, facilitating rapid resolution across functions, regions and countries.Build and regularly review the Strategic Account Plan jointly with the Strategic Account Executive (SAE), Regional KAMs, Country teams, Program Managers and Solution Architects to ensure local ownership and execution. Include a multi-year Services Saturation Plan for each account, identifying opportunities from installed base knowledge, modernization, digitization, asset performance management and recurring services contracts.Translate the global account strategy into actionable regional and country growth plans with clear priorities, accountabilities and expected outcomes.Develop, qualify and convert a robust general Services pipeline, leveragin

📌 NeoCloud Global Account Manager – Services (Madrid)
🏢 Schneider Electric
📍 Madrid