Lead UX implementation, content publishing, and project execution for customer-facing platforms, especially the Support portal and Identity UniversityManage content publishing and UX projects across the customer ecosystemParticipate in and influence front-end experience design decisions with a customer-first approachUnderstand and optimize digital customer journeys by identifying friction points and driving solutionsCollaborate with internal developers and external digital agencies to create, refine, and deploy web assets aligned with brand standardsPlan, test, and execute digital content and design updates for customer enablement and support platformsEnsure consistency in brand voice, visual standards, and information architecture across managed digital propertiesEstablish scalable, agile processes for digital project planning from wireframes and stakeholder alignment through final builds and QACoordinate digital initiatives across Customer Experience, Support, Customer Success, and technical teamsManage timelines, vendor relationships, and update-request triageUse web analytics,



UX research, and user data to assess platform performance and drive improvementsDrive experimentation and A/B testing to improve page structures, digital flows, and UI elementsEstablish project intake processes, define metrics, prioritize backlogs, build roadmaps, and launch projectsRequirements 3+ years of experience in UX production, content publishing, digital experience management, website management, or digital project management, ideally within a B2B, SaaS, or enterprise environmentProven ability to manage complex UX projects and lead cross-functional projects involving design, technical, and business perspectivesSolid understanding of UX/UI design principles, wireframing, and human-centered digital planningExperience managing and collaborating with external vendors, digital agencies, and front-end developersAbility to leverage web analytics, such as Google Analytics, to drive decisi

📌 Digital Experience Specialist (Madrid)
🏢 Jobtailor
📍 Madrid