Your mission:Do you have a passion for Industrial and Large Format Print?Are you an experienced Field Engineer?We would love to hear from youWorking as part of Industrial Print team you will provide field service, installation support and training to Epson end users for all commercial and industrial (C&I;) products across Spain and Portugal.What you will do:Evaluate and report on suitability of installation sites prior to installationCarry out the successful completion of installation and commissioning of Epson C&I; products at customer sites, based on the terms and conditions outlined in the customer sales or commissioning agreement.Directly support C&I; customers and end users, helping to identify and resolve technical problems with C&I; productsLiaise with other field service staff, both Epson and service partners, to share information Monitor product failure to identify any ongoing problem that may require attention and provide feedback to the Manager Technical Support.
Escalate technical issues concerning C&I; products through the established technical escalation route Create training content and deliver courses on current and future C&I; products for Epson staff, customers, end users and service partnersInitiate and maintain effective communications with service partners on issues with C&I; productsProvide technical support expertise to sales exhibitions and eventsKeep allocated company products, test equipment and tools in good working orderWhat we ask for:Demonstrable experience in field service (printing industry), technical support or production supportAbility to travel to customer sites across Spain and occasionally PortugalExperience with UV software eg adobe suitesExperience with colour management process used in the printing industryGood understanding of electrical engineeringProven experience in delivering practical solutions within a support environmentTeam player capable of operating and contributing under pressure and to deadlines according to workload va
📌 (Senior) Field Engineer (Les)
🏢 ANYbotics
📍 Les