Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.Job Description: As an AI and Experience Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions to Genesys core account teams and our clients.This is a critical focus area for clients of all industries and sizes, and it is a strategic growth area for Genesys. We are looking for individuals with subject matter expertise in AI-powered customer experience, a proven track record of overachievement, and a strong drive to win At Genesys,



we are transforming the customer experience landscape with empathy, innovation, and intelligent orchestration that empowers organisations to drive meaningful change. Joining Genesys means becoming part of a general team that is redefining how companies engage with our customers while fostering a collaborative and inclusive culture.Key responsibilities include (but not limited to):Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholdersEngage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teamsInfluence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecastingDrive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiativesServe as a trusted subject matter

📌 AI and Experience Orchestration Director (España)
🏢 Genesys
📍 España