CUSTOMER SUCCESS MANAGER – BARCELONA

German Speaking

French Speaking
Are you passionate about the

restaurant and hospitality industry

and experienced in building strong, long-term customer relationships?
We're looking for talented

Customer Success Managers

to join a fast-growing international

Hospitality Technology

business supporting restaurants across European markets.
We are particularly interested in candidates who have experience within the

restaurant industry

and understand the challenges faced by restaurant owners, General Managers and operational teams.
LANGUAGE REQUIREMENT

Candidates must speak either:
German – Professional/Business Level
OR
French – Professional/Business Level
Fluency in additional European languages would be advantageous.
THE ROLE

You'll manage and develop a portfolio of restaurant clients, helping them maximise the value they receive from the platform while building trusted, long-term relationships.
Depending on your experience and strengths, your focus may include

Customer Retention

or

Upsell & Expansion .




What you'll be doing:

Building strong relationships with restaurant owners, General Managers and key decision-makers
Conducting regular customer check-ins and account reviews
Monitoring customer satisfaction, product usage and account health
Identifying customers at risk of churn and proactively resolving issues
Helping restaurants maximise product adoption and value
Identifying opportunities for upselling, cross-selling and account expansion
Demonstrating additional products, features and solutions
Working closely with Product, Support, Sales and Operations teams
Contributing to customer retention, satisfaction and recurring revenue growth
WHAT WE’RE LOOKING FOR

2–4+ years' experience in

Customer Success, Account Management, Client Retention or Commercial Account Management, or Restaurant Management/leadership experince.
A background in

hospitality, particularly the restaurant industry, is highly desirable
Exper

📌 Customer Success Manager – Focus: Customer Retention (Madrid)
🏢 Momentum Global
📍 Madrid