About Cigna Healthcare

Cigna Healthcare is a general health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry. Our mission is to improve the health, well-being, and peace of mind of those we serve. Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive-ensuring your well-being and work-life balance. We're looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first. At Cigna, you'll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life's key moments, your work will matter.



Grow with us-and help shape the future of healthcare.
Overview

The Agile Experience Manager is accountable for defining and delivering the end-to-end stakeholder experience (e.g., Customer, Client, Provider, Claims, GOP) globally across Cigna International Health and reports to the Director, Strategy & Transformation. The role owns the experience vision, roadmap, outcomes, and performance metrics, ensuring alignment across business, operational, product, data, and technology teams. Acting as the single point of accountability for experience outcomes, the Experience Manager drives measurable business value, customer satisfaction, operational excellence, and continuous improvement through influence in a complex, matrixed environment.
Scope & Positioning

Owns end-to-end stakeholder experiences across journeys, products, and touchpoints globally. Accountable for experience outcomes, performance, and continuous improveme

📌 Agile Experience Manager (Madrid)
🏢 Cigna Health And Life Insurance
📍 Madrid