You’ll bridge local market needs with global designs to deliver world-class driver experiences while scaling best practices. This position offers a measurable impact on Europe-wide mobility operations and partner ecosystems, with a strong emphasis on data-driven decision making and cross-functional collaboration.
Flexible working arrangements
Health Insurance
Serve as interface between central and local teams, channeling market feedback to influence integral program design
Translate global strategies into regional plans with defined ownership, timelines, and governance
Support markets with engagement and acquisition initiatives to meet supply targets
Develop and optimize driver communications strategies across channels with local and central teams
Improve driver training based on needs and trends in collaboration with Marketing, QoS,



and Product
Identify product experience improvements for new drivers and provide prioritized, data-backed recommendations to product teams
Design, test, and scale proactive onboarding and support initiatives for new drivers across journey stages
6 years of experience in operations, strategy, or business operations, preferably in marketplace or mobility, with leadership experience
~ Experience in process design, optimization, and cross-functional project management
~ Strong data analysis background and use of metrics to drive decisions
~ Fluent in English; stakeholder management
data analysis
KPI management

📌 Operations Team Leader HYBRID (Barcelona)
🏢 Freenow
📍 Barcelona