Working Team Leader (English-speaking) - On-site WE01

Want to be part of an innovative and growing team? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Working Team Leader in Barcelona (on-site), you will be part of our team of game‑changers. This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

The opportunity

We are hiring a Working Team Leader agent for our EU market to our international Customer Experience team based in Barcelona

Your impact
- Identify and assess customers’ needs (consults, after-sales requests...) to ensure satisfaction.
- Manage customers' communications and reply to the requests by email and chat.
- Provide accurate,



valid and complete information by using the right methods/tools, as well as communication procedures, guidelines and policies.
- Take care of customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution.
- Build sustainable relationships and trust with customers through empathy and open and interactive communication.
- Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, take care of the databases.
- Monitor and report on customer service performance, and any recurring issues that require attention so we can continue to provide exceptional customer service.
- Identify and feedback on potential functions that will improve customer service, throughout a customer's lifetime.
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
- Proactively identify issues b

📌 Working Team Leader (Barcelona)
🏢 Concentrix
📍 Barcelona