Overview
Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora.
In this role you will support French market clients as part of the Account Management team, handling tickets across chat, email, and calls and guiding customers toward the right solutions. You will investigate account activity and transaction history to provide accurate responses, while proactively recommending products. You’ll collaborate with Product and Tech to fix bugs and request features, and contribute to CRM and internal data improvements. This position combines hands-on problem solving with opportunities to grow into product or project ownership, within a supportive, AI-enabled culture.
Compensaciones / Ventajas
hybrid work arrangement
fast specialization
trust-based autonomy
hands-on mentorship
clear career path
growth opportunities
Responsabilidades
Own client tickets end-to-end across chat, email, and occasional video calls for non-VIP French market clients
Investigate account activity, profiles,



and transaction history to provide accurate answers
Proactively recommend products or solutions based on client needs
Partner with Product and Tech to resolve bugs and feature requests requiring cross-functional collaboration
Contribute to CRM workflow improvements and internal database enhancements
Requisitos principales
Customer-facing experience
Fluent written communication in French and English
Natural problem-solver xqbhyrx who enjoys untangling ambiguous situations
Curiosity and ability to learn independently from documentation
AI-fluent mindset and willingness to use AI tools to improve work
Flexible availability including outside office hours and weekends
Clear and professional communication
Strong problem-solving mindset
Curiosity and continuous learning
Familiarity with AI tools
CRM workflows
Ability to analyze account activity and transaction history

📌 Customer Care Manager ð«ð· (Barcelona)
🏢 Qonto
📍 Barcelona