Overview
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In this role you own rider performance across Glovo’s 20+ markets, challenging targets and driving decisive actions with ROI in mind. You partner with Country Heads of Operations, Finance and General Managers to ensure a robust Controlling system, surfacing risks and opportunities early. You lead end-to-end performance visibility, trade-offs, and budget planning, turning insights into action at senior leadership level. You shape the controlling standards globally and push for impactful investments where justified.
Responsabilidades
Own rider business performance across 20+ markets and challenge targets and recovery plans
Maintain a 360 view of rider KPIs, balancing cost with service, delivery times, and rider experience
Identify high-value risks and opportunities using experiments, benchmarks, and trends, directing analytical effort with ROI focus
Own material deviations end-to-end: root cause, owners, recovery, and closure
Lead the Best Estimate, budget and annual planning cycles, acting as the reference point for FP&A; and Finance leadership
Raise and standardize Controlling practices, definitions, cadence,



tooling, and accountability globally
Challenge analytics team to improve forecasting and performance tooling without taking ownership of it
Turn performance insights into decisions communicated to senior leadership and executive teams
Coexist with multi-market and matrixed setup, with potential path to team growth in the future
Requisitos principales
4–7+ years in Business Performance, Controlling, Strategy & Operations, FP&A;, Consulting, Marketplace or Operations
Accountability for a budget, cost line, or market portfolio xqbhyrx in at least one role
Proven ability to influence senior stakeholders and drive decisions without formal authority
Strong analytical problem solving and ability to interrogate models and perform calculations independently
Comfort with ambiguity and ability to focus on material signals
Advanced Excel / Google Sheets, high comfort with complex data, fluent English
Experience using AI tools to accelerate analysis
strong communication
stakeholder management
ownership mindset
Excel/Sheets advanced
Data analysis
AI tools for analytics

📌 Business Performance Lead Rider Experience (Barcelona)
🏢 Glovo
📍 Barcelona