Overview
Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.
As a Technical Account Manager, you will be the technical advocate for Adobe’s Premier customers, building strong relationships and guiding them through complex enterprise environments. You will deliver proactive technical services, mentor customers, and coordinate with cross-functional teams to ensure timely, issue-free project delivery. This role blends development, consulting, and support to maximize value from Experience Cloud solutions. You’ll visit client sites and influence change with deep product knowledge and collaborative leadership.
Responsabilidades
Serve as the primary contact for assigned accounts and maintain high customer happiness
Deliver proactive and preventative services
Provide advance notifications on releases and their potential impact
Lead customers through complex environment changes via onsite support and rollouts
Conduct knowledge transfer sessions
Coordinate and drive customer technical issues with support, engineering, and consulting
Resolve technical blocking issues
Lead customer status calls and reporting




Conduct regular service reviews
Requisitos principales
Bachelor’s Degree in a related technical field or equivalent experience
Multi-year experience in complex enterprise IT environments in consulting, support, account management, or development
Excellent written and spoken English; additional EU language a plus
Strong presentation skills and experience running high-profile customer calls
Professional demeanor and ability to collaborate with diverse teams and executives
Strong conflict resolution and negotiation skills
Ability xqbhyrx to analyze complex enterprise software/infrastructure issues (Java, web-server, network, OS, DB/SQL)
Must-have: customer-facing experience in enterprise projects with development methodologies and technologies such as JavaScript, Java, JSP; HTML/HTML5/CSS; REST, XML; J2EE; database technologies; LDAP; OSGI
Nice-to-have: Apache Sling, JCR, CRM, Adobe Experience Manager, Campaign, Analytics or other Experience Cloud platforms
presentation skills
interpersonal awareness
cross-boundary collaboration
JavaScript
jQuery
Java

📌 Technical Account Manager (Barcelona)
🏢 Adobe Systems
📍 Barcelona