Overview
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In this role you will lead and develop a team of Renewal Sales Specialists focused on retention, renewal readiness, and customer lifecycle management. You will drive team performance, collaborate across Sales, Partner teams, and Business Development to maximize customer lifetime value, and identify opportunities for growth within existing accounts. You will work to ensure timely renewals, improve adoption and engagement, and shape renewal strategies in a global, cross-functional environment.
Compensaciones / Beneficios
Hybrid work model
Life insurance with Generali
Private health insurance with Cigna
Flexible compensation
LinkedIn Learning
Wellbeing program
Responsabilidades
Lead and coach Renewal Sales Specialists to meet retention and renewal targets
Set objectives, KPIs, and development plans with regular performance reviews
Foster a high-performing culture through training and recognition
Drive customer engagement strategies to improve adoption, retention, and renewals
Manage upcoming renewal opportunities proactively and track progress
Identify risks and growth opportunities within customer accounts
Collaborate with Sales, Business Development, Vendor,



and Partner teams to maximize CLV
Monitor renewal pipelines, provide forecasting and performance reporting
Promote adoption of Customer Lifecycle Services and best practices
Attend meetings with customers, partners, and internal teams to strengthen relationships
Requisitos principales
Experience leading customer success, renewals, account management, or retention teams
Knowledge of customer adoption, engagement, expansion, and renewal best practices
Proven ability to drive team performance and deliver measurable results
Strong communication, coaching, and stakeholder management skills
Experience managing pipelines, forecasting, xqbhyrx and performance metrics
Ability to motivate and lead teams in a fast-paced environment
Strong analytical and problem-solving capabilities
Understanding of partner-led customer engagement models and lifecycle methodologies
IT industry experience in cloud, software, subscriptions, or technology solutions
2-3 years in a Team Leader, Supervisor, or Management role (preferred)
Professional proficiency in English
Experience in international or multicultural environments (advantage)
communication
coaching
stakeholder management
pipeline management
forecasting
performance metrics

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