Overview
Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.
In this role you drive the growth and retention of Factorial’s Spanish client base within the Customer Experience team. You’ll nurture relationships, understand client goals, and coordinate across teams to deliver value and product updates. You will proactively identify upsell opportunities and shape action plans to enhance customer journeys. This role combines client advocacy with cross-functional collaboration to support Factorial’s mission of scalable, people-centered software.
Compensaciones / Ventajas
High growth, multicultural and friendly environment
Wellhub fitness benefits (gyms, pools, outdoor classes)
Cobee for expenses management
Language classes
Breakfast in the office and organic fruit
Pet friendly office
Responsabilidades
Build strong client relationships through regular video calls and provide product updates




Serve as the go-to contact for client experience and needs
Identify upsell opportunities to increase client value and satisfaction
Proactively analyze your portfolio and create action plans for each company
Recognize trends and weaknesses, proposing solutions to improve journeys and the product
Collaborate with Sales, CX, Product, Engineering, and Finance to achieve goals
Requisitos xqbhyrx principales
Experience managing B2B customer portfolios (minimum 1 year)
Multitasking, problem solving, and strong teamwork
Proactive with the ability to propose new ideas
Experience handling churn/retention and upsell/cross-sell
Experience working with KPIs
Proficient level of Spanish and professional English
multitasking
problem solving
proactive
team player
communication

📌 CX Account Manager Spanish Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona