Overview:
The Client Service Delivery Manager will be based on a hybrid basis from our central London office. This means you’ll need to be within a commutable distance to ensure you can be in the office each week with your colleagues. You may also need to travel to client meetings.
The role holder is a critical link between the client relationship teams and operational teams and will ensure services across share registration and share plans are delivered consistently, transparently and in line with agreed service standards.This is a client-facing role, with accountability for service performance across a portfolio of high-profile FTSE clients, owning the end-to-end service performance narrative for each client, translating MI into insights, leading root cause analysis for incidents/complaints and recurring themes, agreeing pragmatic remediation plans with operations and technology and communicating progress and outcomes through clear client governance and reporting.
You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services,



joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are numerous opportunities to learn new skills and develop in your career with the support you need to succeed.Benefits:26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year
Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme
Appreciate programme: Employee recognition programmeCompany Pension SchemeMedical insuranceLife Assurance
Paid Maternity, Paternity, Adoption Leave, Shared Parental LeaveWhat you need:
As with any role, we want to find the right person and we want to make sure you

📌 Client Service Delivery Manager (España)
🏢 MUFG Pension & Market Services
📍 España