Overview
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In this role you support global order management and customer service within Volpak's Spare Parts Operations team. You will collaborate with Purchasing, Planning, Technical Office, Warehouse and Finance to ensure smooth order fulfilment and a positive customer experience. The position offers exposure to international processes and cross-functional coordination in a fast-paced environment. You will build direct relationships with customers and external partners, adding value through accurate processing and proactive communication.
Compensaciones / Ventajas
Flexible timetable
Life insurance fully covered by the company
Optional medical insurance with 50% company contribution
Private parking
Responsabilidades
Support management of customer quotations, orders and shipments with accuracy and timeliness
Handle order-management administration including invoicing, shipping documents and credit notes




Monitor delivery timelines and provide customers with status updates
Collaborate with internal departments to support daily operations
Manage customer communications via email in a professional, customer-focused manner
Develop direct relationships with customers and external partners as a trusted contact
Requisitos principales
Experience in administrative, customer service, order management or back-office roles
Proficiency with Microsoft Office applications (Outlook, Word, Excel)
English xqbhyrx proficiency (B2 level or equivalent)
SAP knowledge considered a plus
Strong organizational skills and ability to manage multiple priorities
Excellent communication and customer-oriented approach
Positive attitude, flexibility and willingness to learn
Ability to work in a team-oriented, fast-paced environment
Proactive mindset and autonomy in daily activities
strong communication
customer-oriented
teamwork
SAP
Microsoft Outlook
Microsoft Word

📌 Order & Customer Specialist (Barcelona)
🏢 Volpak
📍 Barcelona