Overview
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As ServiceNow Practice Lead, you will architect, implement, and govern the ServiceNow platform across Unit4. You will lead a specialist team to optimize workflows and integrations aligned with business objectives. You’ll collaborate with stakeholders to ensure the platform scales with evolving needs while upholding governance and security. This role offers impact through platform maturity, cross‑functional collaboration, and ongoing service improvement, within a culture that values autonomy and sustainability.
Compensaciones / Beneficios
remote working opportunities
flexible Leave Paid Time Off
Integral Wellbeing Days
growth opportunities
inclusive working environment
DEI focus
Responsabilidades
Act as lead architect for the ServiceNow platform, directing configuration, deployment, and ongoing maintenance
Lead a team to develop and enhance ServiceNow to meet business goals
Partner with stakeholders to translate business needs into ServiceNow capabilities




Define and enforce governance, security, and optimization best practices
Ensure seamless integrations between ServiceNow and other enterprise systems
Oversee daily operations, reliability, security, and performance of the platform
Manage ServiceNow licensing and ensure compliance with licensing terms
Maintain relationships with ServiceNow and third‑party vendors to ensure high‑quality service delivery
Requisitos principales
Proven experience as ServiceNow architect or xqbhyrx team lead
Strong expertise in ITSM, CSM, and HRSD within ServiceNow
Solid understanding of ITIL, ITSM and HR processes
Knowledge of ServiceNow NowAssist AI (advantage)
ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable
Proven leadership of technical teams
Excellent communication and collaboration skills
Good English level
communication
collaboration
leadership
ServiceNow ITSM
ServiceNow CSM
ServiceNow HRSD

📌 ServiceNow Practice Lead (Granada)
🏢 UNIT4 Group
📍 Granada