Overview
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In this role you will manage and grow relationships with high value players, tailoring experiences across products while prioritizing player safety. You will work within a small team to support the HVC program, loyalty initiatives, and the overall player lifecycle, contributing to strategy execution. You will partner with Product, CS, CRM, Marketing, and Events to drive activity and profitable engagement. This is a hands-on, customer-focused role that combines relationship management with data-driven insights to maximize retention and turnover.
Responsabilidades
Build strong relationships with high value clients and deliver personalized experiences across all products
Introduce and manage an HVC benefits package to ensure exceptional service
Analyze and report on HVC segments to identify loyalty opportunities and player movements
Monitor customer performance and ensure compliant bonuses, gifts and hospitality
Support campaigns to drive activity for HVCs, with timely execution and results tracking




Enhance the customer journey and promote responsible gambling to strengthen profitable relationships
Collaborate with Product, CS, and CRM to increase player activity and turnover
Support Marketing and Events to plan and host local and global events for clients
Proactively make outbound calls to clients with information and promotional opportunities
Provide regular progress updates on tasks and projects
Foster a collaborative, honest team culture and give constructive feedback to peers and other departments
Requisitos principales xqbhyrx
Experience in a similar role or demonstrated knowledge of customer management
Fluent in Spanish and English; proficient in Excel and data platforms
Strong analytical and communication skills with a strong commercial awareness
Ability to work under pressure, meet deadlines, and achieve KPIs
Excellent written and verbal communication with attention to detail and ability to present to senior stakeholders
communication
analytical thinking
team player
proactive
Excel
data platforms

📌 HVC Executive (Barcelona)
🏢 The Rank Group
📍 Barcelona