We’re looking for a Retention Manager to join our international fintech team and take ownership of merchant retention, portfolio growth, and long-term client relationships.
If you understand payments, know how to spot churn risks before they become a problem, and can turn existing merchant relationships into sustainable growth, we’d like to hear from you.
What you’ll do:

Manage and develop relationships with existing merchants
Monitor merchant activity, transaction volumes, revenue, and payment performance
Identify churn risks and build retention plans for at-risk accounts
Reactivate inactive or declining merchants
Identify upsell and cross-sell opportunities
Help merchants increase volumes and expand their use of our payment solutions
Coordinate with Sales, Finance, Analytics, Technical Support, Compliance, and Operations
Handle merchant escalations and drive issues through to resolution
Track portfolio performance and report on retention, churn, reactivation, and growth

What we’re looking for:

2+ years in Retention, Account Management, Customer Success, Sales,



or Business Development
Experience in iGaming, fintech, PSPs, acquiring, payment processing, high-risk payments, or related industries
Strong commercial mindset and confidence working with numbers
Good understanding of transaction volumes, conversion/approval rates, and payment performance
Strong negotiation and relationship management skills
Proactive approach: you don’t wait for a merchant to tell you they’re leaving
Professional English
Strong Excel / Google Sheets and CRM skills

Your key KPIs will include:
We’re looking for someone who can combine strong merchant relationships with data and commercial thinking.
You’ll have real ownership of your merchant portfolio and a clear goal: keep valuable merchants active, growing, and engaged with us.
What we offer:

Competitive salary + performance-based bonuses tied to clear and measurable results
A strong international team with solid expertise in fintech,

📌 Retention Manager (España)
🏢 BigIdea FinTech Group
📍 España