Position Summary
At managed.com, we're a remote-first, global team. We're also AI-first, so finding practical ways to use AI is part of every role here.

This role focuses on CloudBlue, a managed.com business that powers cloud commerce for many of the world’s largest service providers, including major Telcos, distributors, and MSPs. CloudBlue enables partners to monetize and manage cloud services and subscriptions at scale, combining the agility of a high-growth business with the backing of a integral organization. As the Technical Account Manager , you will focus on maintaining and enhancing customer environments, coordinating platform maintenance, and providing proactive technical guidance. You will work closely with internal teams and customers to ensure optimal platform performance and strong customer satisfaction.
What you’ll do
- Take ownership of customer service delivery across platform, professional, managed, and support services
- Ensure high-quality service levels through monitoring, performance targets, and compliance with SLAs/contracts
- Oversee incident, problem,



and change management processes, driving resolution and root-cause analysis
- Manage escalations and customer expectations with transparency and timely updates
- Define and refine ITIL-based practices (change, release, capacity, knowledge, etc.) to improve service efficiency
- Collaborate with internal teams (support, sales, R&D;, professional services) to deliver a “Customer First” strategy
- Represent the brand with customers at a senior level , building trust and providing consultative advice on service delivery, costs, and functionality
- Act as a trusted technical advisor, understanding customer environments and sharing insights internally
- Guide customers through upgrades, new releases, and best-practice solution deployments
- Conduct quarterly or consultative reviews to identify trends, recommend improvements, and resolve obstacles
- Maintain product knowledge and support documentation t

📌 Technical Account Manager (España)
🏢 HostPapa
📍 España