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Straumann Group , we're on an exciting journey of growth, innovation, and impact – driven by our mission to improve oral health and transform millions of lives worldwide.
United by a shared goal, we give our best every day and cultivate a performance-oriented, player-learner culture that fosters collaboration, curiosity, and ambition. Here, you have the opportunity to actively shape your career and further develop your skills, passion, and willingness to learn. Together, we not only create more beautiful smiles but also unlock the potential of people – including our own.
As a
Logistics Business Partner
(m/f/d) , you will take end-to-end ownership of the transportation and distribution agenda for our Ortho business. You will play a key role in ensuring business continuity, reliable service, and strong logistics performance across international markets.
Working closely with couriers, manufacturing sites, customs and trade experts, and local teams, you will monitor international shipments, manage escalations, drive KPI and exception management, and identify opportunities for continuous improvement. In this role, you will help establish scalable logistics governance that supports the sustainable growth of the business.
Your workplace will be in
Madrid .
Your responsibilities:
Act as the main logistics partner for Ortho and own the end-to-end transportation and distribution process, from manufacturing handover through customs clearance and delivery follow-up
Own courier OTIF, lead time,



and logistics cost performance through reporting, root-cause analysis, and corrective actions
Work with the Logistics Control Tower (LCT) team to monitor shipments and coordinate resolution with carriers, plants, customer care, customs, procurement, and local teams
Manage customs and trade-related issues with the relevant stakeholders, ensuring timely documentation, escalation, and closure
Review service provider performance, participate in QBRs, and partner with Logistics Procurement on service, compliance, and cost improvements
Ensure billing, invoicing, claims, ticket follow-up, and contractual terms with couriers and logistics providers are properly managed
Lead or support logistics workstreams such as transport setup changes, new lanes, service model adjustments, and contingency planning
Strengthen governance, simplify escalation routines, improve KPI visibility, and standardize ways of working across the Ortho logistics model
Partner with Production, Customer Care, subsidiaries, and the wider Ortho network to resolve customer-impacting issues involving logistics
Act as the connection point into the wider GLD organization and align with adjacent supply chain teams when required, while keeping logistics as the core focus of the role
Your profile:




Bachelor's or Master's degree in Supply Chain, Logistics, International Trade, Business Administration, Engineering, or a comparable field
Extensive relevant experience in logistics, transportation, distribution, or supply chain operations, ideally in an international matrix environment
Strong experience balancing strategic ownership with hands-on execution in carrier management, KPI tracking, exception handling, and cross-functional coordination
Solid exposure to xqbhyrx customs, trade, and international shipment flows; courier / express network experience is a strong advantage
Experience driving process improvement, governance, and operational discipline in complex or evolving business environments
Good knowledge of international transportation, customs, trade compliance, and distribution processes, continuous improvement or project management training is an advantage
Strong Excel skills and confidence working with operational data, dashboards, and shipment visibility tools
What makes you a great fit:
You demonstrate strong ownership and business partnering skills while staying close to operational realities
You are structured, analytical, and process-oriented, with strong prioritization and follow-through
You are a strong coordinator and communicator who can align stakeholders and challenge constructively
You are customer-focused and resilient, and feel comfortable working under pressure and navigating ambiguity
You are fluent in English. Proficiency in Chinese (Mandarin) and/or an additional European language is an advantage
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📌 Logistics Business Partner (m/f/d) (Madrid)
🏢 Institut Straumann
📍 Madrid