职位概况
客房管家需按照维京外展中国市场专业服务标准（VRC PSO ），确保船上最佳的清洁度、秩序和卫生状况，为我们的客人带来最大的满意度。
Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura.
职位概况
客房管家需按照维京外展中国市场专业服务标准（VRC PSO ），确保船上最佳的清洁度、秩序和卫生状况，为我们的客人带来最大的满意度。
职位内容
- 客人洗衣的正确接受与分发
- 分配、管理和交还维京游轮制服
- 在登船日，保证运作顺畅
- 确保清洁部提供无可挑剔的清洁和秩序
- 积极协助客舱清洁及洗衣职责
- 按照公司标准和危害分析和关键控制点（HACCP）规则操作
- 确保定期保养船上的植物和花卉
- 派送每日日程，礼品订单和夜床服务
- 开始和结束巡航季时，准备开船和闭船事宜
- 激励和培训客房服务团队（5 ‑13 名员工负责洗衣、客舱及公共场所的员工）
- 监督客房服务团队的工作和职责
- 替代客房服务员（例如假日期间）
- 参与载荷
- 控制清洁成本在预算范围内
- 与酒店经理合作库存订货
- 正确货存量；建立标准水平
- 按照公司程序盘点库存
- 积极联络和招呼客人
任职资格
- 有酒店行业相关的教育学历
- 至少三年在相同或相似职位的专业经验
- 有国际/船上行业工作经验者优先
- 精通普通话和流利的英语技能，会说其它语言者优先
- 以服务为导向，以客为本，注重细节
- 优秀的管理、组织和沟通能力
- 个性积极，专业的外表
- 灵活、抗压能力强，有团队合作精神，信守承诺
PURPOSE OF POSITION
You ensure optimal cleanliness, order and hygiene onboard to the fullest satisfaction of our guests in accordance with Viking China Outbound Standards. xqbhyrx
Assignments/Responsibilities
- Correct receipt and distribution of guest laundry
- Distribution, control and return of the Viking River Cruises uniforms
- Ensuring a smooth operation on a embarkation day
- Ensuring impeccable cleanliness and order within the housekeeping department
- Active assistance with stateroom cleaning and laundry duty
- Operation of procedures according to company standards and HACCP rules
- Ensuring regular care of plants and flowers onboard
- Distribution of daily program, gift orders and turndown services
- Preparation of opening and closing ships at start and end of season
- Motivation and training of housekeeping team (5 -13 members in laundry, staterooms, public areas)
- Supervision of housekeeping team and operation of its duties and responsibilities
- Replacement of Stateroom Steward (e.g. during holiday time)
- Participation in loading
- Cost control for housekeeping within budget
- Stock ordering in cooperation with Hotel Manager
- Correct storage of stock; establishing of par levels
- Inventory according to company procedures
- Active liaison & socializing with guests
QUALIFICATION PROFILE
- Graduated education in hotel industry
- Min. 3 years professional experience in same position
- International experience / experience onboard a ship is an asset
- Excellent Mandarin and Fluent in English, other languages are an asset Service oriented and guest focused, attention to detail
- Excellent management, organizational and communication skills
- Positive personality, professional appearance
- Flexibility and stress resistance, team player, commitment
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📌 客房管家 Mandarin Speaking Housekeeping Supervisor (España)
🏢 VIKING
📍 España