Experteer Overview
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In this role you provide hands-on IT support to users across hardware, software, applications, and devices, ensuring a smooth workplace experience. You will work with a multi-country team to resolve issues, manage ticketing, and assist with moves, refreshes, and deployments. The opportunity focuses on service excellence, cross-functional collaboration, and hands-on technical problem solving in a dynamic environment. You’ll be part of a culture that values integrity, client focus, and teamwork, and you’ll help keep our IT services reliable and user-friendly.
Compensaciones / Incentivos
• Provide support for PCs, laptops, phones, printers, smart devices, and digital scanners
• Troubleshoot and support internal and external applications, including Microsoft products
• Configure, build, and install hardware and software
• Maintain desktop patching and antivirus updates
• Set up meeting rooms, training rooms, and collaboration tools
• Manage help desk tickets and update systems with relevant documentation
• Support office moves, hardware refreshes,



software rollouts, and desktop migrations
• Work with vendors and other IT teams to resolve issues
• Support users across EMEA when required
Responsabilidades
• Minimum 3 years of experience in technical support or end-user support roles
• Strong knowledge of PC hardware and a genuine interest in technology and end-user support
• Knowledge of Mac OS and Apple iOS is a plus
• Microsoft Certified Desktop Support Technician certification is a plus
• Native level in Spanish
• Advanced level of English, with xghoner minimum C1 proficiency
• Strong communication skills to interact effectively with users at different technical levels
• Proactive, service-oriented, and solution-focused mindset
• Ability to prioritise tasks and manage multiple requests simultaneously
• Strong collaboration skills and ability to work effectively with IT and other departments
Requisitos principales
• 32 days of vacation a year
• 2 days working from home option
• Private medical insurance
• Pension plan
• Stock purchase plan
• Meal allowance

📌 IT Site Support Analyst (Madrid)
🏢 Chubb
📍 Madrid