What you’ll do...

Aunque la experiencia cualificado y las cualificaciones son clave para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.

We are looking for a Guest Services & Quality Intern to join the team at SLS Barcelona. Under the guidance of the Call Center Manager, you will provide support in ensuring a seamless and memorable experience for all guests while maintaining the property’s service standards.

You will:
- Answer internal and external phone calls promptly and courteously.
- Manage guest requests during their stay, providing accurate information about hotel facilities, services, and schedules.
- Coordinate with other departments (Housekeeping, Engineering, F&B;, etc.) to ensure timely fulfillment of guest needs.
- Record, track, and dispatch requests to the relevant departments.
- Handle Room Service, wake-up calls, voicemail, and restaurant/spa reservation requests.
- Redirect calls or inquiries to the appropriate department when needed.




- Perform quality checks to ensure guest requests are completed to standard.
- Respond to guest complaints or concerns with empathy and professionalism.
- Monitor service trends to identify gaps and opportunities for improvement.
- Uphold service excellence standards and act as an ambassador for the brand by creating memorable guest experiences.
- Proactively suggest solutions or enhancements during a guest’s stay.
- Assist with administrative and reporting tasks such as logging incidents, tracking requests, and updating hotel systems.

What we are looking for...
- You’re studying a bachelor’s or master’s degree in hospitality or a related field.
- You can sign an internship agreement with your school for preferably 6 months.
- You have proficient knowledge of computer systems such as Microsoft Word, Excel, and Outlook.
- You can multitask, work in a fast-paced environment, and maintain a high level of attention to detail.
- You have excell

📌 Guest Services (Barcelona)
🏢 AccorHotel
📍 Barcelona