At Joppy, we are looking for an AI Solutions Engineer with a combination of strong technical skills, a customer-oriented mindset, and a highly hands-on approach : someone who can understand real operational challenges, translate them into AI-powered technical solutions, and take ownership of their implementation through to measurable results.

You will join an AI-native company developing an AI-powered human capital management platform designed to transform and automate HR processes such as recruitment, onboarding, and employee operations .

The company works with large organizations across sectors such as hospitality, retail, healthcare, and staffing , helping them optimize HR operations, automate workflows, and improve outcomes at scale.

The Role

- Act as the technical bridge between company and our customers, ensuring AI systems deliver tangible outcomes from day one
- Work directly with customer teams to understand workflows and define what success looks like in production
- Configure and extend AI systems to drive faster time-to-value in real enterprise environments
- Operate as an engineer in the field: builder, problem-solver, and trusted technical advisor accountable for results
- Contribute to Product Engineering by turning field insights into scalable improvements that benefit all customers

What You'll Do

- Deploy, configure, and customize AI systems to unblock customer operations and accelerate outcomes




- Translate operational goals into technical workflows that improve speed, quality, or scalability
- Own the technical deployment lifecycle with a focus on reducing time from sale to value
- Partner with Deployment Strategists to deliver measurable customer impact, not just go-lives
- Turn effective customer solutions into reusable modules and playbooks to speed up future deployments

What Success Looks Like

- Customers reach value quickly after deployment, with clear improvements in efficiency or speed
- Core customer workflows are re-engineered with AI and show measurable ROI
- Orbio systems run reliably at scale and are trusted in day-to-day operations
- Technical solutions are repeatable and accelerate onboarding of new customers
- Product improves continuously based on structured feedback from real deployments

Idóneo Profile

- Strong engineering fundamentals with the ability to ship production-grade systems fast
- Experience working directly with customers (field engineering, consulting, or solutions roles)
- Comfort moving between high-level problem definition and hands-on debugging
- Experience with modern stacks (APIs, cloud, frontend/backend development) and AI systems in production (nice to have)
- Fluent in English and Spanish. Additional languages welcome.
- Extreme ownership and comfort operating in ambiguity

About Joppy

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📌 AI Solutions Engineer (Forward Deployed Engineer / FDE) (Madrid)
🏢 Joppy
📍 Madrid