BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.Digitize the German midmarket with us as an End User Service Desk.LAY FOUNDATIONS. ENSURE EFFICIENCY.YOUR TASKS:- Receiving, classifying, and processing incidents and service requests (e.G., via phone, email, or ticket system).- Conducting initial analyses and troubleshooting as part of 1st-level support.- Escalating complex inquiries to downstream support units (2nd/3rd level), including complete ticket documentation.- Monitoring open tickets and ensuring compliance with SLAs.- Managing and maintaining user accounts (e.G., Active Directory, permissions, passwords).- Providing support for standard IT inquiries (hardware, software, mobile devices, VPN,



printers).- Documenting solutions and maintaining the knowledge base.- Communicating with customers/users in a clear and service-oriented manner.- Collaborating on process optimization and the continuous improvement of the service desk.FEELING SATISFACTION. ENJOYING ADVANTAGES.WHAT WE OFFER:- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.- Look into the future: Work with the latest technologies and the constant innovations.- Find the balance: Benefit from our mix of trust-based working hours and adaptable work location (including home office) for a great work-life integration.- Feel well taken care of: We provide you a company healthcare program.- Unplug and relax: 30 days of vacation.USE SKILLS. CREATE SOMETHING NEW.WHAT YOU BRING WITH YOU:- Completed IT training or comparable qualification.- Experience in a service desk or IT support role is desirable.- Basic knowled

📌 End User Service Desk (Jerez de la Frontera)
🏢 q.beyond ibérica
📍 Jerez de la Frontera