Overview
In this role you will manage enterprise accounts across the Rest of the World, driving upsell and retention. You will work closely with cross-functional teams to align client needs with product and support, delivering a trusted, long-term partnership. You’ll own and grow a portfolio, track progress, and promote new features to customers. You join a fast-paced, international startup culture where ownership and proactive change are valued.

Compensaciones / Ventajas
- private health insurance
- high growth multicultural environment
- Wellhub gym access
- language classes
- breakfast in office
- pet friendly

Responsabilidades
- Maintain regular contact with existing clients to understand needs and craft personalized upsell plans
- Provide after-sales support, cross-selling, upselling, and churn management to ensure long-term relationships
- Build and strengthen relationships with enterprise customers through ongoing communication and proactive improvement plans
- Manage your own portfolio, keep client data up to date,



and generate status reports
- Respond promptly to client inquiries with personalized feedback
- Promote new products/services and functionalities to current customers
- Collaborate with sales, product, and customer support teams as the main client contact and voice of the customer

Requisitos principales
- English professional proficiency
- Experience with sales targets or quota attainment
- Background in Customer Success or satisfaction-oriented roles is valued
- Strong ownership, motivation, and initiative
- Excellent organizational and CRM-driven portfolio management skills
- Decisive in outreach and client support, comfortable in a fast-paced startup
- Team player with proactive problem-solving and positive attitude
- communication
- ownership
- proactive
- CRM tools usage
- portfolio management
- data tracking/reports

📌 Senior Account Manager RoW Market (Barcelona)
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