Overview In this Technical Account Manager role, you partner with enterprise customers to drive platform adoption, long-term value, and revenue growth across Vonage’s CPaaS product suite. You’ll blend deep technical API knowledge with business-focused guidance, supporting customers from developers to executives. You’ll lead strategic conversations, review architectures, and steer cross-functional efforts to resolve complex challenges. This position offers a meaningful chance to shape customer outcomes at scale and contribute to Vonage’s mission of enabling programmable communications. You’ll work closely with cross-functional teams to connect customer use cases with Vonage capabilities and measurable Compensaciones / Ventajas * Competitive salary * Private Medical Insurance (Adeslas) * Group Pension Plan (Generali) * Life Insurance and Group Personal Accident (VidaCaixa) * Ericsson Care Line * Discretionary Time Off (DTO) Responsabilidades * Serve as the primary point of contact for strategic enterprise accounts, building multi-threaded relationships from developers and product teams to C-suite executives * Advise on integration architectures, troubleshoot API implementations, and share best practices across Vonage’s product portfolio (SMS, Voice, WhatsApp, RCS, Video, Verify) * Lead Quarterly Business Reviews (QBRs), identify risks to customer health, and collaborate with Technical Experts, Product, and Engineering to resolve complex challenges * Own revenue and direct margin growth for your book of business, forecast accurately, and execute retention and expansion strategies * Develop outcome-driven success plans aligned to each customer’s objectives,



driving platform adoption and long-term ROI * Identify and develop upsell and cross-sell opportunities by linking customer use cases to new or underutilised capabilities, with Sales using usage data and engagement metrics * Collaborate with Technical Solutions Managers (TSMs) within a pod model for complex solutioning and escalations, while retaining full ownership of commercial outcomes Requisitos principales * 5+ years of experience in Technical Account Management, Customer Success, or similar strategic customer-facing role with strong technical background in APIs or developer-facing products * Deep, hands-on knowledge of CPaaS or API platforms: messaging (SMS, WhatsApp Business Platform, RCS), Voice/VoIP, Video, and Authentication/Verify * Solid understanding of REST APIs, webhooks, SDKs, and software integration patterns; comfortable reading API documentation and troubleshooting with customers * Proven track record of managing and growing complex enterprise accounts with significant ARR responsibility * Exceptional communication skills for deep technical discussions with developers and engineers, and translating concepts for business/executive audiences * Data-driven mindset, proficient in using health scores, usage analytics, and engagement metrics to identify risk and growth opportunities (Salesforce, Gainsight or equivalent) * Proven ability to navigate complex, multi-stakeholder environments and drive alignment across competing priorities * Excellent communication and presentation skills * Relationship management and stakeholder alignment * Strategic thinking and results-oriented mindset * CPaaS / API platforms * Messaging: SMS, WhatsApp, RCS * Voice/VoIP

📌 Technical Account Manager (Gerona)
🏢 Vonage
📍 Gerona