Описание:

eDreams ODIGEO operates a global travel subscription platform powered by a proprietary AI platform. Its Prime programme provides members with a multi-product travel offering including flights, hotels, rail, dynamic packages, and car rental across multiple markets. Задачи:

Design intuitive solutions for complex end-to-end processes, including automated flight changes and subscription retention Improve internal agent tools and customer self-service experiences using user insights Use qualitative and quantitative research, market trends, and best practices to inform design decisions Participate in user research activities and usability studies Connect design strategies with business goals, KPIs, metrics, and measurable outcomes Use Service Blueprinting to design interconnected service levels, internal processes, and tools Lead Voice AI and chatbot flows for phone and chat interactions Translate business rules and technical constraints into visual flows and diagrams Design corner cases and error-handling experiences Provide functional specifications to front-end engineers Contribute to the Design System to support scalability and code consistency Align with operations and product leads on operational KPIs, SLAs, and performance metrics Manage stakeholder expectations throughout the project lifecycle Communicate design value and influence stakeholders through user experience and KPI impact. Требования:

5+ Years of experience in Product Design, including substantial experience with B2B, SaaS, Enterprise Tools,



or complex Fintech/Logistics products Proven experience mapping complex end-to-end user and agent journeys across digital and operational touchpoints Ability to understand how changes in one part of a flow affect the broader ecosystem Practical and conceptual understanding of Voice and Chatbot interaction patterns, multimodal models, and prompt design High proficiency in visualizing complex logic with tools such as FigJam, Miro, or Lucidchart Proactive interest in AI tools and Generative AI opportunities Ability to use qualitative and quantitative data to justify design decisions that improve efficiency and resolution rates Experience working with existing component libraries and design systems and providing clear developer specifications Nice to have: Experience in Conversational UX or Voice User Interface (VUI) design, travel tech or complex booking/disruption management systems, familiarity with integrating AI models and LLMs into product UI/UX. Условия:

Competitive salary and benefits package with versátil benefits Performance-based bonuses Prime Plus membership Birthday day off Discounts and partnerships Relocation support Choice of equipment with the option to keep it free after 3 years Free Coursera access, soft skills workshops, tech training, leadership development, and an onboarding programme Personalised career paths, the eVOLVE Program, internal mobility, and promotion opportunities After-work events, padel tournaments, parties, and communities based on personal interests Free fruit, coffee, and tea at the offices Agile Mindset environment No dress code

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📌 product designer for travel subscriptions (Madrid)
🏢 Enfint
📍 Madrid