T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one integral team, guided by respect, integrity, and a passion for doing better every day.

Job Description
As a "Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You want:

Strategic influence and development of the existing business of the assigned T Cloud Public customersin order toincrease the value added for the customer and the sales for the T Cloud Public.





Comprehensive advice to customersregardingthe first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).

Active participation in the respective vertical squad of the T Cloud Public.

Avoiding "churn" through proactive analysis and management of T Cloud Public customers.

Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.

Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.

Participation in the planning and forecasting processes.

Transferring customer requirements to the T Cloud Publicimpedimentand demand process.

Supporting the further development of cloud handling support.
Qualifications

Completed degree in computer science, engineering or comparable training or further education.

Good knowledge and experience in the areas of clou

📌 Customer Success Manager (Madrid)
🏢 T-Systems Iberia
📍 Madrid