CX Transformation Lead - Digital Channels (Madrid)

CX Transformation Lead - Digital Channels (Madrid)

21 sep
|
Sonova
|
Madrid

21 sep

Sonova

Madrid

Sonova in Alicante, Spain, is seeking a senior CX leader to steer end-to-end customer interactions and drive digital transformations at scale. You will collaborate with Product, Technology, and Operations to redesign journeys and deliver AI-enabled solutions with measurable CX improvements. The role emphasizes stakeholder management, strategic thinking, and strong analytical skills in a matrix, general context, with hybrid working arrangements and growth opportunities.

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📌 CX Transformation Lead - Digital Channels (Madrid)
🏢 Sonova
📍 Madrid

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