? At AKKODIS, a global leader in engineering and digital services, we are looking for talent like you ?

We are an international company specialized in technology, engineering and innovation, supporting the digital transformation of leading organizations across multiple industries.
We are currently looking for a Senior L3 Application Support Engineer to join an international banking project, working within a integral fintech operations team and supporting mission-critical applications in a highly available and distributed environment.

? About the role
We are looking for a proactive and hands-on L3 Application Support Engineer who will act as the highest technical escalation point for complex production incidents.
You will work closely with Software Engineers, Service Owners and Product Owners in an Agile environment, performing deep-dive troubleshooting, root cause analysis and performance optimization across distributed microservices and event-driven architectures.

? Key responsibilities
? Act as the L3 escalation point for critical production incidents,



driving resolution through log analysis, code debugging and telemetry.
? Perform Root Cause Analysis (RCA) for complex incidents and outages, working with development teams to implement long-term solutions.
? Coordinate incident resolution by assessing issues, involving the appropriate technical teams and ensuring timely service restoration.
? Participate in live incident calls and maintain technical ownership until services are fully restored.
? Monitor, troubleshoot and optimize distributed microservices and event streams across production environments.
? Analyse data and troubleshoot performance or integrity issues using complex SQL queries.
? Participate in release management, operational readiness reviews and deployments in Kubernetes environments.
? Work with REST APIs, Microservices, MQ and Kafka, including event handling and topic troubleshooting.
? Participate in a rotating 24/7 on-call schedule supporting

📌 Support Engineer (Valencia)
🏢 Akkodis
📍 Valencia