At AKKODIS, a general leader in engineering and digital services, we are looking for talent like you

We are an international company specialized in technology, engineering and innovation, supporting the digital transformation of leading organizations across multiple industries.
We are currently looking for a

Senior L3 Application Support Engineer

to join an

international banking project , working within a global fintech operations team and supporting mission-critical applications in a highly available and distributed environment.

About the role
We are looking for a proactive and hands-on

L3 Application Support Engineer

who will act as the highest technical escalation point for complex production incidents.
You will work closely with

Software Engineers, Service Owners and Product Owners

in an Agile environment, performing deep-dive troubleshooting, root cause analysis and performance optimization across distributed microservices and event-driven architectures.

Key responsibilities
Act as the

L3 escalation point

for critical production incidents,



driving resolution through log analysis, code debugging and telemetry.
Perform

Root Cause Analysis (RCA)

for complex incidents and outages, working with development teams to implement long-term solutions.
Coordinate incident resolution by assessing issues, involving the appropriate technical teams and ensuring timely service restoration.
Participate in

live incident calls

and maintain technical ownership until services are fully restored.
Monitor, troubleshoot and optimize

distributed microservices and event streams

across production environments.
Analyse data and troubleshoot performance or integrity issues using

complex SQL queries .
Participate in

release management, operational readiness reviews and deployments

in Kubernetes environments.
Work with

REST APIs, Microservices, MQ and Kafka , including event handling and topic troubleshooting.
Participate in a rotating

24/7 on-call schedule

supporting m

📌 Support Engineer (Castro)
🏢 Akkodis
📍 Castro