We are currently looking for a

Q2C / CX Process Manager

to join a major transformation project within a leading international company. The role will focus on improving and harmonising

Quote-to-Cash (Q2C)

processes across global and regional teams, with a strong focus on process efficiency, customer experience and continuous improvement. Key responsibilities: Drive Q2C process harmonisation and continuous improvement Map and optimise processes within an S/4HANA environment Identify pain points, quick wins and efficiency opportunities using KPIs Lead performance management and stakeholder coordination across regions Develop customer journey maps and drive CX improvements Monitor process adoption and adherence Support governance, implementation and hypercare activities We are looking for: Strong experience in Q2C / O2C / process transformation Experience in general process harmonisation and continuous improvement Good understanding of SAP S/4HANA environments Strong stakeholder management skills in international organisations Important:

This is a

6-month temporary project , with an ASAP start.

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📌 C / CX Process Manager – 6-Month Project (Madrid)
🏢 Gracia101 Talent Solutions
📍 Madrid