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Mercier Consultancy Group is a premier international staffing firm recognized for connecting elite talent with industry-leading corporations across Europe. We specialize in identifying top-tier professionals for the dynamic Customer Support Services sector, ensuring excellence and long-term career growth for our candidates.
Job Overview
We are currently seeking a motivated individual to join our team in a German Speaking Client Solutions Consultant position in Bulgaria. This role is perfect for those seeking German-speaking jobs within a professional environment, offering the chance to excel in Customer Support Services while enjoying a superior quality of life.
Key Responsibilities
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- Provide high-quality support to German-speaking clients via phone, email, and chat.
- Resolve complex inquiries efficiently to maintain high levels of customer satisfaction within the Customer Support Services industry.
- Collaborate with cross-functional departments to ensure seamless service delivery for all clients.
- Maintain detailed records of client interactions in the company CRM database.
- Stay updated on product knowledge and service policies to provide accurate and reliable assistance.
- Participate in ongoing training sessions to enhance communication skills and technical proficiency.
- Contribute to the positive team culture that defines Mercier Consultancy Group's operations in Bulgaria.
- Native or fluent German (spoken and written) is mandatory for this role.
- Professional proficiency in English to collaborate with an international team.
- Strong problem-solving skills and a passion for providing exceptional Customer Support Services.
- Ability to work effectively in an on-site, fast-paced professional environment.
- Previous experience in client-facing roles is considered an advantage
📌 German Speaking Client Solutions Consultant (España)
🏢 Mercier Consultancy Group
📍 España
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