Customer Support Associate

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Summary : We are looking for a motivated travel professional with solid GDS knowledge, a customer-focused mindset, and a genuine team spirit. The ideal candidate brings a positive, proactive attitude and enjoys supporting travel agencies in making the most of our tools and solutions while delivering a smooth and reliable customer experience.
In this role you'll
First-Level Customer Support
- Serve as the first point of contact for Amadeus customers, mainly travel agencies, providing product and solution support by phone, email, the Amadeus Customer Portal, and remote tools.
- Understand customer needs quickly and deliver effective solutions in a timely manner, applying workarounds when necessary to minimize service disruption.
- Maintain clear and proactive communication with customers throughout the resolution process.
- Collaborate with colleagues, senior team members,



and stakeholders to ensure the best possible customer experience.
- Escalate service-impacting issues and keep management informed when customer satisfaction or service quality may be affected.

About the Ideal Candidate
- Hands-on experience using at least one General Distribution System (GDS), preferably Amadeus, Galileo, or Sabre, is essential. Strong knowledge of reservations, fares, ticketing, and travel-related workflows will be highly valued.
- Good knowledge of the MS Office suite (Excel, Word, PowerPoint).
- Professional proficiency in French is required. Italian, or any additional languages will be highly valued.
- A strong team player who enjoys collaborating with colleagues, sharing knowledge, and contributing to a positive and supportive work environment.
- Positive attitude, willingness to learn, and a proactive approach to challenges and change.
- Customer-focused mindset with an understanding of business and commercial impact.
- Abili

📌 Customer Support Associate (Laza)
🏢 Amadeus Hospitality EuropeU.
📍 Laza