TITLE: IT Level 2 Service Desk
DEPARTMENT: Information Technology
REPORTING TO: Manager, Corporate IT Technical Services & Support, EMEA
OFFICE LOCATION: ROLE TYPE: Full-time, Onsite/Remote, Rotating Shift

IPC is a global fintech company that puts people at the center of innovation. With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

The IT Level 2 Service Desk team in Madrid is responsible for ensuring seamless technical support for internal users across the global organization. Acting as the primary escalation point, this role combines hands-on troubleshooting, problem analysis, and collaboration with IT teams and vendors to deliver fast, effective,



and high-quality solutions. The role also focuses on continuous improvement, knowledge sharing, and proactive issue management to enhance user experience and system reliability.

The position operates on a weekly rotating schedule to provide integral coverage:
EMEA Coverage (100% on-site): One week working in the Madrid office, Monday to Friday, 9:00 AM – 6:00 PM, to support the EMEA region.
AMERS Coverage (100% remote): The following week working remotely, Monday to Friday, 2:00 PM – 11:00 PM, to support the AMERS region.

By rotating between one week on-site in the Madrid office and one week working remotely, the role provides a balanced approach that combines direct, in-person collaboration with the flexibility and efficiency of remote work. This structure not only guarantees seamless coverage for global operations but also promotes work-life balance and adaptability for the incumbent.

📌 Senior IT and AV engineer. (Comunidad de Madrid)
🏢 IPC Systems
📍 Comunidad de Madrid