Act as the main point of contact for all guest-related cases, ensuring fast, empathetic, and effective resolution Oversee the full guest journey from check-in to post check-out Take full ownership of an assigned portfolio of Ukio apartments Monitor operational performance and proactively address risks Use data and internal dashboards to analyze metrics and implement improvements in guest experience and operational efficiency Lead post-case reviews and implement long-term solutions to recurring issues Partner with Operations, Sales, Property Management and Quality teams Monitor and control budget and operational KPIs Make autonomous decisions impacting service quality, property uptime, and portfolio results Work weekends Requirements 3–5 years of experience in hospitality, operations management, property management, or customer-facing roles Analytical mindset with the ability to solve problems using data Proven ownership of KPIs and cross-team collaboration Excellent communication skills in English, French and Spanish Additional Portuguese is a plus Comfortable managing multiple priorities independently in dynamic environments Empathetic,



detail-oriented, and committed to delivering exceptional guest experiences Experience with CRM or case management tools (e.g., Zendesk, HubSpot, Salesforce) Ability to work weekends Core Competencies Demonstrates strong ownership of guest experience and operational efficiency through data analysis and cross-team collaboration. Proficient in managing multiple priorities while ensuring exceptional service quality in a dynamic hospitality environment. Highest-signal resume keywords Hospitality Experience Operations Management KPI Ownership Data Analysis CRM Tools Experience ATS Optimization Keywords Hard Skills Operations Management Data Analysis KPI Monitoring Problem Solving Portfolio Management Soft Skills Empathy Detail-Oriented Excellent Communication Independent Management Collaboration Industry Keywords Guest Experience Property Management Customer-Facing Roles Operational Performance Dynamic Environments Tools & Technologies CRM Tools Zendesk HubSpot * Salesforce

📌 Customer Experience, French Speaker (Cataluña)
🏢 Jobtailor
📍 Cataluña