21 sep
|
Factorial Hr
|
Barcelona
21 sep
Factorial Hr
Barcelona
Factorial HR in Barcelona is seeking a Quality Assurance Manager to lead our CX Quality team who ensure high-quality customer interactions across the organization. You will own the QA programme end-to-end, drive automation from manual auditing, calibrate scorecards, and partner with Product/AI to close gaps. This role emphasizes data-driven improvements and measurable impact on performance.
📌 CX Quality & Automation Leader (Barcelona)
🏢 Factorial Hr
📍 Barcelona