ABOUT WTTC The World Travel & Tourism Council (WTTC) is the global authority on the economic and social contribution of Travel & Tourism. WTTC brings together leading organisations from across the sector and works with governments and international institutions to support sustainable growth, job creation and the long-term development of the industry.

PURPOSE OF THE ROLE The HR Coordinator will provide operational and administrative support across the full employee lifecycle, helping ensure an efficient, consistent and positive employee experience.

Working closely with the HR Director, the role will support recruitment, onboarding, employee records, payroll administration, benefits, HR systems, internal processes and compliance across WTTC’s international workforce.

This is a hands-on role requiring strong organisation, attention to detail, discretion and the ability to manage multiple priorities in a fast-paced and international environment.

KEY RESPONSIBILITIES

1. Recruitment and Selection

- Coordinate recruitment processes, including publishing vacancies, reviewing applications and scheduling interviews.
- Maintain accurate candidate records and provide timely communication throughout the selection process.
- Support the preparation of interview materials, evaluation forms and recruitment reports.
- Coordinate with hiring managers and external recruitment partners when required.
- Assist with reference checks, right-to-work documentation and pre-employment requirements.
- Support the preparation and administration of employment offers.

2. Onboarding and Offboarding

- Coordinate the onboarding process for new employees, contractors and interns.
- Prepare onboarding documentation and ensure all required information is collected before the start date.
- Coordinate with IT, Finance and relevant departments to arrange equipment, system access and induction meetings.
- Maintain onboarding plans and monitor completion of required activities and training.
- Support probation-period tracking and related documentation.
- Coordinate offboarding activities, including documentation, system notifications, exit interviews and return of company property.

3. HR Administration and Employee Records

- Prepare employment-related documentation, including contracts, amendments, confirmation letters and other HR correspondence.
- Maintain accurate and confidential employee records and personnel files.




- Keep the HR information system updated with employee, absence, holiday and contractual information.
- Monitor contract dates, probation periods, visa or work permit expiry dates and other relevant deadlines.
- Support the administration of annual leave, sickness absence and other types of leave.
- Ensure HR documentation is properly filed and handled in accordance with data-protection requirements.

4. Payroll and Benefits Coordination

- Collect, verify and prepare monthly payroll inputs, including new starters, leavers, salary changes, absences and other relevant information.
- Coordinate payroll information with Finance and external payroll providers.
- Support employees with routine payroll-related questions and escalate complex matters when necessary.
- Administer employee benefits, including health insurance, travel insurance and other company programmes.
- Maintain accurate benefit-enrolment records and communicate changes to providers.
- Support periodic reviews of payroll and benefit information.

5. Employee Support and Engagement

- Act as an accessible first point of contact for routine employee questions regarding HR processes, policies and benefits.
- Provide employees with accurate information and refer sensitive or complex matters to the HR Director.
- Support internal communications relating to HR initiatives, policies, training and company activities.
- Assist with staff meetings, engagement activities, surveys and team events.
- Contribute to a positive, inclusive and collaborative working environment.

6. Policies, Compliance and Training

- Support the implementation and communication of HR policies and procedures.
- Maintain records of mandatory training and follow up on outstanding completion.
- Assist with documentation required for employment-law and regulatory compliance.
- Support the preparation of information for audits, legal advisers and external providers.
- Help ensure that HR processes are applied consistently across the organisation.
- Handle personal and confidential information with the highest level of discretion.

7.



HR Reporting and Continuous Improvement

- Maintain HR trackers and prepare regular reports on headcount, recruitment, turnover, absence, training and other relevant indicators.
- Support the preparation of organisational charts, employee data and management presentations.
- Monitor data accuracy within the HR system and personnel records.
- Identify opportunities to simplify and improve HR processes and documentation.
- Support the development of templates, guidance materials and internal HR resources.
- Assist the HR Director with other HR projects and priorities as required.

KNOWLEDGE AND EXPERIENCE

- Degree or professional qualification in Human Resources, Business Administration, Labour Relations, Psychology or a related field.
- Previous experience in an HR administration, HR assistant or HR coordination role.
- Understanding of core HR processes across the employee lifecycle.
- Experience working with HR information systems and maintaining employee records.
- Experience supporting recruitment, onboarding, payroll inputs or benefits administration.
- Basic knowledge of Spanish employment practices and documentation would be a must.
- Experience working within an international or multicultural organisation would be an advantage.
- English is our work language, a professional level is required.

SKILLS AND ATTRIBUTES

- Excellent organisation and time-management skills.
- Strong attention to detail and commitment to data accuracy.
- Ability to manage multiple priorities and meet deadlines.
- High level of discretion when handling confidential information.
- Clear and professional written and verbal communication.
- Proactive, service-oriented and collaborative approach.
- Ability to work independently while knowing when to escalate an issue.
- Strong Microsoft Office skills, particularly Excel, Word and PowerPoint.
- Confidence learning and using HR systems and other digital tools.
- Fluency in English and Spanish; additional languages would be an advantage.

WHY JOIN WTTC

This role offers the opportunity to develop broad, practical HR experience within a integral organisation representing one of the world’s most important economic sectors. The successful candidate will work across a varied international workforce and contribute directly to the continued development of WTTC’s people practices and employee experience.

📌 HR Coordinator (Madrid)
🏢 World Travel u0026 Tourism Council
📍 Madrid