We’re Hiring: Retention Manager | iGaming / FintechWe’re looking for a Retention Manager to join our international fintech team and take ownership of merchant retention, portfolio growth, and long-term client relationships.If you understand payments, know how to spot churn risks before they become a problem, and can turn existing merchant relationships into sustainable growth, we’d like to hear from you.What you’ll do:
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Manage and develop relationships with existing merchants
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Monitor merchant activity, transaction volumes, revenue, and payment performance
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Identify churn risks and build retention plans for at-risk accounts
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Reactivate inactive or declining merchants
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Identify upsell and cross-sell opportunities
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Help merchants increase volumes and expand their use of our payment solutions
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Coordinate with Sales, Finance, Analytics, Technical Support, Compliance, and Operations
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Handle merchant escalations and drive issues through to resolution
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Track portfolio performance and report on retention, churn, reactivation, and growthWhat we’re looking for:
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2+ years in Retention, Account Management, Customer Success, Sales, or Business Development
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Experience in iGaming, fintech, PSPs, acquiring, payment processing, high-risk payments, or related industries
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Strong commercial mindset and confidence working with numbers
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Good understanding of transaction volumes, conversion/approval rates, and payment performance
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Strong negotiation and relationship management skills
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Proactive approach: you don’t wait for a merchant to tell you they’re leaving
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Professional English
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Strong Excel / Google Sheets and CRM skillsYour key KPIs will include:Merchant retention
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Revenue retention
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Churn reduction
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TPV/turnover growth
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Reactivation
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Upsell & cross-sell
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Portfolio revenue growthWe’re looking for someone who can combine strong merchant relationships with data and commercial thinking.You’ll have real ownership of your portfolio and a cle

📌 Retention Manager (Formigales)
🏢 BigIdea FinTech Group
📍 Formigales