Experteer Overview
In this role you bridge Allianz Operating Entities with the Allianz Data Platform and related data offerings, guiding adoption and value realization. You’ll work closely with platform, data product and leadership teams to turn complex tech into trusted services for customers. You drive strategic engagement across key accounts, shaping roadmaps and ensuring a superior customer experience. The role combines business, tech and data to enable data-driven decisions at scale in a regulated financial services context.

Compensaciones / Ventajas
• Lead strategic customer engagement initiatives across key accounts to drive satisfaction, retention and long-term value
• Serve as primary contact and escalation point for OE stakeholders on Technology, Data u0026 Analytics, and AI initiatives
• Translate business requirements into actionable engagement strategies and ensure operationally stable solutions
• Develop and implement customer success frameworks including onboarding, health scoring, roadmaps and proactive outreach
• Analyze customer data and feedback to surface trends, risks, and opportunities for improving the customer journey and platforms
• Partner with Senior Leaders and Directors to define engagement strategy and present regular reviews with metrics and progress




• Collaborate with Data Platform and Global Data Product teams to advance technology and data product offerings
• Coach and mentor junior team members to foster customer-centricity and continuous improvement

Responsabilidades
• 6+ years in customer success, engagement, account management or related roles
• 3+ years designing or shaping customer engagement programs in Tech, AI or Data u0026 Analytics, ideally in financial services or a regulated industry
• Experience with customer success methodologies, frameworks and best practices
• Proven track record with enterprise or strategic customers
• Familiarity with end-to-end Data Product Management including governance and lifecycle management
• Strong analytical skills to interpret customer data and translate insights into actions
• Excellent English communication and presentation skills
• Working knowledge of cloud data platforms and ability to communicate with technical teams
• Proficiency in MS Excel and PowerPoint for reports and executive presentations
• Experience in cross-functional environments and stakeholder influence

Requisitos principales
• hybrid work model
• bonus scheme
• pension
• employee shares program
• healthcare
• parenteral leave benefits

📌 Technical Customer Engagement Manager (Barcelona)
🏢 Allianz
📍 Barcelona