Descripción generalWhy Join Us?- Opportunity to own and shape IT support for Spain.- Clear scope for the role to expand across Europe.- High visibility within the business and direct exposure to senior stakeholders.- Support from an established London-based IT team.- Excellent opportunity for ambitious individuals looking to accelerate their IT career.- A role where initiative, ownership and ambition are genuinely valued.ResponsabilidadesDesktop Support AnalystMadrid, Spain | 4 Days Per Week in Office | Occasional European TravelAre you a driven IT Support professional ready to take the next step in your career?We're looking for a bilingual Desktop Support Analyst to become the key IT support contact for our Madrid office. This is a fantastic opportunity for someone with strong 1st Line/Desktop Support experience who is ready to move into a broader and more autonomous role with significant growth potential.Initially, you'll be responsible for supporting our Spanish business operations, providing exceptional IT support to users and ensuring a seamless technology experience across the office. However, this role is expected to evolve and expand into a wider European support position, offering exposure to international stakeholders and exciting career development opportunities.As a standalone IT resource in Madrid, you'll work closely with and report into the London-based IT Operations team while also leveraging a local support network. This role offers the chance to have genuine influence, build strong business relationships, and secure a seat at the table within a growing international organisation.What You'll Be Doing- Providing 1st and 2nd line desktop support to business users across Spain.- Managing incidents,



requests and service-related activities through to resolution.- Supporting meeting room technology, audio-visual equipment and workplace technology.- Building, deploying and maintaining laptops, mobile devices and other IT equipment.- Managing user onboarding and offboarding processes.- Supporting printer management and office technology requirements.- Working closely with stakeholders across the business to deliver an outstanding user experience.- Collaborating with IT colleagues across Europe, the UK and the US.- Contributing to projects and initiatives as the role expands across Europe.What We're Looking For- Previous experience within an IT Support, Service Desk or Desktop Support environment.- A strong customer-focused approach and excellent communication skills.- Someone ready to progress beyond a traditional 1st Line Support role and take ownership of their own area.- Ability to work independently and confidently manage priorities in a standalone position.- A proactive, solutions-focused mindset with a willingness to go above and beyond for users.- Strong problem-solving skills and the ability to thrive in a fast-paced environment.- Experience supporting Windows environments, end-user devices and workplace technologies.Essential Requirements- Fluent Spanish and English (written and spoken).- Ability to participate confidently in interviews conducted in English. Please note that two stages of the interview process will be conducted in English.- Ability to work from our Madrid office 4 days per week.- Flexibility to support business needs, including working patterns aligned to operational requirements.- Willingness to travel occasionally within Europe when required.#J-18808-Ljbffr

📌 Desktop Support Analyst (Madrid)
🏢 Berkley
📍 Madrid