Lead UX implementation, content publishing, and project execution for customer-facing platforms, especially the Support portal and Identity UniversityManage content publishing and UX projects across the customer ecosystemParticipate in and influence front-end experience design decisions with a customer-first approachUnderstand and optimize digital customer journeys by identifying friction points and driving solutionsCollaborate with internal developers and external digital agencies to create, refine, and deploy web assets aligned with brand standardsPlan, test, and execute digital content and design updates for customer enablement and support platformsEnsure consistency in brand voice, visual standards, and information architecture across managed digital propertiesEstablish scalable, agile processes for digital project planning from wireframes and stakeholder alignment through final builds and QACoordinate digital initiatives across Customer Experience, Support, Customer Success, and technical teamsManage timelines, vendor relationships, and update-request triageUse web analytics, UX research, and user data to assess platform performance and drive improvementsDrive experimentation and A/B testing to improve page structures, digital flows, and UI elementsEstablish project intake processes, define metrics, prioritize backlogs, build roadmaps, and launch projectsRequirements 3+ years of experience in UX production, content publishing, digital experience management, website management, or digital project management, ideally within a B2B, SaaS, or enterprise environmentProven ability to manage complex UX projects and lead cross-functional projects involving design, technical,



and business perspectivesSolid understanding of UX/UI design principles, wireframing, and human-centered digital planningExperience managing and collaborating with external vendors, digital agencies, and front-end developersAbility to leverage web analytics, such as Google Analytics, to drive decisions and present insights to stakeholdersStrong grasp of modern web technologies and digital platforms, including enterprise Content Management Systems (CMS)Excellent written and verbal communication skills and confident presentation abilityFamiliarity with basic HTML/CSS and JavaScriptExperience with technical training platforms, Learning Management Systems (LMS), and customer support portalsKnowledge of SEO best practices, accessibility standards (WCAG), and AI-enabled digital journey optimizationCore Competencies Demonstrates expertise in UX production, content publishing, and digital project management, with a strong focus on optimizing customer journeys and enhancing digital experiences. Proficient in leveraging web analytics and collaborating with cross-functional teams to drive improvements and ensure brand consistency across digital platforms.Highest-signal resume keywords UX ProductionDigital Project ManagementWeb AnalyticsContent Management Systems (CMS)HTML/CSSHard Skills UX/UI Design PrinciplesWireframingDigital Experience ManagementA/B TestingSEO Best PracticesAccessibility Standards (WCAG)JavaScriptCustomer Support PortalsLearning Management Systems (LMS)Digital Journey OptimizationSoft Skills Excellent Written CommunicationVerbal CommunicationPresentation SkillsIndustry Keywords B2BSaaSEnterprise EnvironmentCustomer ExperienceSupportTools & Technologies Google AnalyticsAgile ProcessesDigital PlatformsVendor Management#J-18808-Ljbffr

📌 Digital Experience Specialist (Madrid)
🏢 Jobtailor
📍 Madrid