Service Quality & Operations Intern- Location: Spain, Madrid 100% on siteKey Responsibilities1. Service Quality & KPI- Monitor KPIs, maintain trackers and prepare reports.- Identify abnormal data and support follow-up actions.2. Data & Operations Support- Collect and organize operational data.- Support basic data analysis and maintain databases.3. Work Order & Quality Management- Review work-order data and support process compliance.- Follow up on abnormal cases and monthly audits.4. Spare Parts Operations- Monitor inventory and spare parts availability.- Support KPI reporting and issue follow-up.5. Daily Service Support- Check service information and support content updates.- Assist with cost/invoice checking and daily operational tasks.Requirements- Able to sign an internship agreement (convenio) with a university.- Native or professional proficiency in Chinese (Mandarin) and fluent in Spanish for daily operational communication; English is a plus.- Strong data sensitivity and attention to detail.- Comfortable working with Excel and basic data analysis (e.G., Pivot Tables, VLOOKUP).- Able to identify abnormal data and translate findings into clear actions or follow-ups.- Strong organizational and follow-up skills, with the ability to manage multiple tasks independently.- Good communication skills and ability to work with internal teams and external service partners.服务运营实习生工作地点:



西班牙马德里,100% 现场办公主要工作职责1. 服务质量与 KPI- 监控服务质量相关 KPI,维护数据跟踪表并准备相关报告。- 识别异常数据,并协助跟进改善措施。2. 数据与运营支持- 收集、整理运营相关数据。- 协助进行基础数据分析,维护相关数据库。3. 工单与质量管理- 检查服务工单数据,协助确保数据准确性及流程合规。- 跟进异常工单及月度审核工作。4. 备件运营- 监控备件库存及供应情况。- 协助 KPI 报告及相关问题跟进。5. 日常服务运营支持- 定期检查服务相关信息,并协助更新内容。- 协助进行服务成本及发票数据核对,并支持日常运营工作。任职要求- 可以与大学签署实习协议(convenio)。- 中文(普通话)母语或具备专业工作水平; 能够使用西班牙语进行日常工作沟通;英语能力为加分项。- 对数据敏感,注重细节。- 熟练使用 Excel,具备基础数据分析能力(如数据透视表、VLOOKUP 等)。- 能够识别异常数据,并将分析结果转化为明确的行动或跟进事项。- 具备良好的组织协调及跟进能力,能够同时处理多项任务。- 具备良好的沟通能力,能够与内部团队及外部服务合作伙伴进行有效沟通。

📌 服务运营实习生 (Madrid)
🏢 OPPO
📍 Madrid