Team: Product Management & AlliancesCountry:
Spain Remote Work Available: Yes
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The Role At Veeva, our CRM Customer Success Managers (CSMs) are strategic consultants - not traditional account managers. Combining life sciences industry experience with technical aptitude, you will collaborate with internal product, support, sales, services, and business consulting teams to help clients maximize their Veeva investments. In this role, CSMs influence change and drive progress for Veeva’s most strategic customers using a data-driven and consultative approach.What You’ll DoEngage proactively with customers and maintain a clear understanding of their initiatives and goals, success criteria, milestones, and cultureAlign with key stakeholders across Commercial and Medical to establish a stronger CRM management programEducate customers about our CRM products, services, and operating modelEvaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gainsDemonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gapsAct as product team liaison to bring back customer captured intelligence and help influence the Veeva product roadmapGuide customers on best practices to optimize the consumption of Veeva releases (e.g. governance and change management)Influence and drive change within customer organizationsRequirements7+ years of Veeva CRM, Vault CRM,



or other CRM consulting experience (delivery/implementation)Proven track record as a strategic, trusted advisor to customers having the ability to influence changeAbility to interpret, articulate, and present complex customer concepts to varying audiences (Business and IT)Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirementsSelf-starter who is able to own the ongoing success of customer assignmentsAbility to travel up to 15%Based in Europe (with ability to work across time-zones)Nice to HaveLife Sciences industry expertise (Biotechnology, Pharmaceutical, and/or Medical Device and Diagnostics)Experience with Veeva Vault or CRM implementations in heavily-regulated industries (e.g., finance/banking, oil/energy, chemicals, agriculture/food products)CRM Program managementInterviewing with VeevaWe value your time and believe in a transparent hiring process. Here is the process you can expect.Follow the application process and submit your resume.If moving to the interview stage, our process is as follows:
A conversation with the hiring managerA personality assessmentA practical case exerciseA final conversation with our group's Senior LeaderOnce all interviews are complete, the manager will be in touch with a final decision. Perks and BenefitsMedical, dental, vision, and basic life insuranceFlexible PTO and company paid holidaysRetirement programsMaternity & Paternal LeaveFitness Reimbursement1% charitable giving programCompensationTotal compensation: 65,000 - 105,000 EURThe total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that presente total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions.



This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.#RemoteSpain#LI-MidSeniorVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at Where It’s Best for YouWork Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.Work at Veeva. Work where it’s best for you.

📌 Customer Success Manager - CRM Suite (España)
🏢 Veeva Systems
📍 España