RESERVATIONS & OPERATIONS AGENT – MÁLAGA CITY CENTRE

We are a small family-run company managing tourist apartments in Málaga and New York, as well as a three-star boutique aparthotel in Málaga’s historic centre.

We are looking for an experienced and highly organised person to join our Reservations and Operations team.

MAIN RESPONSIBILITIES

- Managing reservations and guest communication through our PMS, Booking.com, Airbnb and Expedia.
- Handling guest requests and incidents in English and Spanish, following each case through to resolution.
- Checking payments, deposits, documentation and upcoming arrivals.
- Coordinating cleaning and maintenance in Málaga.
- Supporting the management of availability, rates, promotions and OTA listings.

REQUIREMENTS

- Fluent English and Spanish, both spoken and written. The interview process will begin in English.
- Previous experience in hotels, tourist apartments, travel agencies, reservations or a similar tourism role.
- Strong organisation, prioritisation and problem-solving skills.
- Confidence using digital tools, Excel and computers. Experience with PMS, OTAs,



revenue management or macOS will be highly valued.
- Living in Málaga or able to commute reliably to Málaga city centre.
- Availability to work rotating schedules and weekends.

WE OFFER

- Permanent full-time contract: 40 hours per week.
- Rotating shifts between 9:00 and 21:00, with no night shifts.
- Approximately two weekends off per month.
- Salary according to the applicable Málaga hospitality agreement (€1,800–€2,000 per month).
- Initial training and handover period.
- A calm, friendly and supportive working environment in a small family-run company, where teamwork, mutual respect and a good atmosphere are genuinely valued.
- A close-knit team with a more personal and collaborative way of working than you may find in larger, high-pressure organisations.
- Expected starting date: mid-October 2026.

To apply, please send your CV together with a short introduction about yourself in English.

Applications without an introduction in English will not be considered.

📌 Reservations & Operations Agent (Málaga)
🏢 Skysea Holidays
📍 Málaga