Overview In this role, you will own the performance narrative for Marketplace Experience across your region, driving measurable improvements in retention, efficiency, and cost control. You will quantify value loss, align cross-functional priorities with regional performance goals, and advocate for sustainable, structural fixes over quick patches. You'll partner with country MDs, Operations, Service, Finance, and Global HQ to translate experience priorities into tangible business impact.

This role offers the chance to shape marketplace health and deliver meaningful improvements for riders, customers, and partners.

Responsabilidades

- Own regional Marketplace Experience KPIs (Value Loss, Cost-to-Serve/Recover, Retention Gap) and balance efficiency with experience protection
- Identify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify financial impact
- Challenge regional teams on inefficiencies and ensure actionable, measurable plans
- Prioritize high-ROI interventions and reallocate focus to major experience and cost levers




- Lead regional performance reviews with GMs and senior stakeholders, ensuring transparency and accountability
- Escalate systemic marketplace issues to General teams and advocate for structural fixes
- Ensure consistent reporting, performance storytelling, and decision-making frameworks across markets

Requisitos principales
- 5+ years of experience in performance, strategy, operations, or analytical roles
- Strong ability to connect operational metrics to financial impact
- Experience influencing cross-functional stakeholders without direct authority
- Structured problem-solving and strong analytical capabilities
- Excellent communication and stakeholder management skills
- High ownership mindset, hands-on, and bias for measurable impact
- communication
- stakeholder management
- ownership
- analytical capabilities
- data-driven decision making
- financial impact assessment

📌 Senior Performance Analyst- Customer, Rider, Partner Experience [Customer Service] - barcelona
🏢 Glovo
📍 Barcelona