We are looking for Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon .

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In this role, you will be the first point of contact for customers, providing professional support across a wide range of banking and financial services enquiries. You will handle customer interactions via phone, email and chat , ensuring issues are resolved efficiently while delivering an excellent customer experience.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

Your Responsibilities

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- Handle customer enquiries via phone, email and chat , aiming for first-contact resolution.

- Manage customer cases from beginning to end, including more complex requests.

- Provide support with banking transactions, fraud-related cases, disputes and chargebacks .

- Handle complaints professionally and ensure fair and appropriate outcomes.

- Identify and support vulnerable customers, adapting your approach when required.

- Follow established procedures while using good judgment when dealing with complex situations.

- Share knowledge and provide feedback to colleagues to help improve processes and customer support.

- Adapt quickly to changing customer and business needs.

What We're Looking For

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- Fluent Italian and good English communication skills.

- Strong communication skills with a customer-focused and empathetic approach.





- Confidence when handling complex situations and making decisions.

- Ability to work independently while also collaborating effectively with a team.

- Strong attention to detail and a responsible, risk-aware mindset.

- Flexibility and willingness to learn new systems, tools and processes.

- Previous experience in banking, financial services, customer service or contact centres is an advantage.

Contract & Working Conditions

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- 12-month initial contract, with the possibility of renewal.

- Full-time: 40 hours per week.

- 8-hour shifts on a rotating schedule from Monday to Sunday.

- Flight ticket reimbursement according to company policy.

- Holiday entitlement: 22 days per year, according to Portuguese law

- Comprehensive health insurance.

- Free Portuguese language classes.

Salary & Benefits

Without Accommodation

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- Base Salary: € month

- Performance Bonus: Details shared during the recruitment process with the company.

With Accommodation

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- Base Salary: € month

- Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

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- Work and live in Lisbon, Portugal .

- Join a diverse and international team.

- Gain valuable experience with a globally recognized entertainment platform.

- Company accommodation option available.

- Learn Portuguese for free.

- Benefit from comprehensive health insurance. xqbhyrx

- Receive flight reimbursement according to company policy.

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📌 Italian Financial & Banking Services, Lisbon w/ Relocation & Accommodation (Barcelona)
🏢 Cross Border Talents
📍 Barcelona