Network Engineer • Cequelinos, galicia, Spain

BARCELONA, Spain

1 Year + Possible Extension

Job Summary

We are looking for an

Key Responsibilities

- Provide
- L1 onsite technical support to end users.
- Troubleshoot
- Windows desktops, laptops, and peripherals .
- Install, configure, and maintain desktop/laptop hardware and software.
- Support
- Windows 10/11, Microsoft 365, Outlook, Teams , and other business applications.
- Troubleshoot basic
- LAN, Wi-Fi, VPN, and network connectivity
- issues.
- Support printers, scanners, monitors, docking stations, and other IT peripherals.
- Perform
- user account, password, and access-related troubleshooting .
- Assist with onboarding and offboarding activities, including device setup and collection.
- Install operating systems, applications, security updates, and required drivers.
- Maintain accurate
- IT asset and inventory records .
- Log, update, and close incidents and service requests in the ticketing system.
- Escalate complex issues to L2/L3 teams when required.
- Provide support for meeting room, video conferencing, and basic AV equipment.
- Follow ITIL processes and company support procedures.




- Maintain good communication with users and provide regular updates on open issues.

Required Skills & Experience

- 1–3 years of experience
- in IT/Desktop/Service Desk support. Good knowledge of
- Windows 10/11
- troubleshooting. Basic knowledge of
- Microsoft 365, Outlook, Teams, and Active Directory . Basic understanding of
- TCP/IP, DNS, DHCP, LAN, and Wi-Fi . Experience troubleshooting laptops, desktops, printers, and other peripherals.
- Good knowledge of hardware and software troubleshooting.
- Experience with ticketing tools such as
- ServiceNow, Jira, or similar is preferred. Good communication and customer-facing skills. Ability to work independently and manage multiple support requests. xohynlm English communication skills are required; local language proficiency is preferred.

Key Skills

- L1 IT Support
- Desktop Support
- Windows 10/11
- Microsoft 365
- Active Directory
- Outlook
- Teams
- Hardware Troubleshooting
- Network Troubleshooting
- LAN
- Wi-Fi
- VPN
- Printers
- Asset Management
- ServiceNow
- ITIL
- Customer Support

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📌 Network Engineer (Arbo)
🏢 Teceze
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