Madrid or Valencia| On-site
Full-time | 38.5 hours/week
Temporary contract with potential for permanent employment
Catalan + Spanish B2
Join a Banking Customer Service Team
Are you fluent in Catalan and have at least B2 Spanish ? Join a professional customer service team supporting customers and non-customers of a major company in the banking sector .
You will provide assistance with banking products, services and everyday telephone banking operations, as well as help users navigate the bank's website and mobile app .
What you'll do
- Handle incoming customer and non-customer calls.
- Provide clear information about banking products, services and procedures.
- Resolve telephone banking enquiries and operations according to established guidelines.
- Support customers with website and mobile app navigation .
- Identify customer needs and provide accurate solutions.
- Follow established banking procedures and quality standards.
Schedule
38.5 hours per week
Depending on the assigned shift:
- Morning: 08:00-16:00
- Afternoon: 15:00-22:00
- Late/night: from 20:00 or 22:00
The service operates Monday-Sunday . When you work on weekends, you receive days off during the week.
Salary
€16,919.84 gross/year base salary
+ €129.27 gross/month language allowance
+ €1.92 gross/hour for Sundays worked
Salary is based on the Spanish Contact Center collective agreement .
Paid Training
Before starting the role, you will complete 25 days of paid training :
- 09:00-15:00
- On-site in Madrid or Valencia
- Training will prepare you for the banking service, procedures and customer interactions.
What we're looking for
- Catalan: fluent/native level.
- Spanish: B2 or above.
- Previous customer service or call-center experience is an advantage.
- Strong communication and active listening skills.
- Comfortable working with websites, mobile apps and digital tools.
- Ability to follow procedures and handle customer enquiries accurately.
- Availability to work 38.5 hours/week on-site in Rivas-Vaciamadrid.
- Flexibility to work Monday-Sunday according to the assigned schedule.
What you get
- Paid training from day one.
- Full-time 38.5-hour schedule .
- Additional monthly payment for your Catalan language skills.
- Additional compensation for Sundays worked.
- Professional experience in the banking sector .
- Opportunity to progress from a temporary contract to a permanent position , depending on performance and business needs.
- A structured environment with clear procedures and training.
Location: Madrid or Valencia
Languages: Catalan + Spanish B2